| I can't remember my username /password! |
To retrieve your username and password, email us directly at support@platinumondemand.com. Please include the email address you signed up with and/or your order number. We Will not send Log-in Information to any other e-mail account. If you email please allow adequate time for a response from us. |
| Why did my username get blocked? |
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Account sharing violation - Too many unique IP addresses have accessed the Platinum On Demand member's area using the same username and password. This happens if you share your log-in information or if a hacker guesses your log-in details. - To avoid this happening again, make sure you never share your username and password. You should also choose username and password combinations which are hard to guess and haven't been used online before. We always recommend alpha-numeric log-ins. - If your username was blocked for account sharing violation, a new log-in will be sent to the email address that we have on file for the account. If you are an active member and haven't yet received an email with your new information, you can contact our support staff IP Address Block - If you have multiple unsuccessful log-in attempts, your IP address will be blocked for a short period of time. Please ensure that you wait at least 10 minutes and re-start your web browser before trying to log-in again. If you have forgotten your log-in or if you don't know why your username and password aren't being accepted, please contact our support staff - Please note that we do not allow website mirroring, ripping or scraping software to be used to download our site. If you want Harvest this site - maybe you should think of becoming a Farmer! |
| My log-in won't work! |
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If you are having trouble logging into the members area, here are some common issues and remedies that you can troubleshoot: Username and Password are Correct - Make
sure you're entering in your username and password exactly as it appears
in your confirmation email. Copying and pasting your username and password
is the best way to ensure you are entering in your information correctly.
Content Restrictors - If you are running a firewall or if your network/browser settings restrict access to adult sites, you might not be able to log into our site. This is often the case if you are surfing from a college/university network or from work. Blocked Message - If you received a blocked message when you tried to log in, you can find out more information here Active Membership - If you've cancelled your membership and your billing cycle has ended, then your password will be removed from our database and you will no longer be able to log in. We'd certainly love to have you back as a member anytime! Other Issues - If you can't remember your username or password or you've tried everything listed above and still can't log in, please contact our support staff. |
| I just joined Platinum On Demand and can't log in - What's up? |
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Thanks for joining PlatinumonDemand.com! Sometimes after you just joined, it can take a
few minutes for your log-in to reach our password management database.
This process should not take more than 10 minutes.
Please note that usernames and passwords are cAsE sENsiTivE. If you are still having trouble, , please contact our support staff. |
| How do I cancel my subscription to PlatinumonDemand.com? |
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You can cancel your membership to PlatinumonDemand.com at any time. We always give you access to the site for the entire time you paid for, so there's no need to wait until the last minute. Make sure you provide at least 48 hours notice
when canceling to avoid an unwanted charge.
Contact our support staff here and we will cancel your membership for you. |
| What payment methods do you accept? |
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There are many ways to join PlatinumonDemand.com! |
| What do I do if I need to change my credit card on file? |
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For your protection we cannot change credit card information on your account. If you need to change your credit card on file, please cancel your account and rejoin using the new credit card. |
| How do I view PlatinumonDemand.com movies? |
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All movies are available in HQ - WMV format. To watch a movie simply select the movie you want
to watch. Click the link under the appropriate scene. Once your selected
movie had been downloaded temporarily they will begin playing immediately
with your default movie player.
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| How do I download your movies to my computer? |
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To download a movie to your computer, right click on the movie clip link. Select "Save Target As" in the menu that appears. Choose where on your computer you want to save the file and click "Save". The movie will now download to your computer allowing you to view it at offline. |
| I Cannot View Windows Media Video Files ( WMV ) |
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This is the most common player used for video/audio, and it's always good to have the latest version installed on your computer. 95% of the WMV files problem can be resolved by installing or upgrading to the latest version of Windows Media Player. If the problem still persists, completely uninstall Windows Media Player and reinstall it. Download Windows Media Player : Download
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| A movie I have downloaded appears to be corrupt. What should I do? |
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If you have downloaded one of our movies and believe it to be corrupt, the first thing you should do is delete your previously downloaded files and clear your cache or delete your temporary internet files and try downloading the file again. If you still cannot get the movie to play for you, we encourage you to contact us right away so that we can look into and resolve the issue as soon as possible by Clicking Here. |
| I use Firefox as a web browser and cannot view the Broadband Feeds. What's up? |
| For
Firefox users to correctly view the embedded media from our Video Feeds,
you need to ensure that the most recent WMP plugins exist. Below are three
small downloads that need to be saved to your Firefox Plugins directory
located here: C:\Program Files\Mozilla Firefox\
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